1. Introduction
At Siemens Service Center Navi Mumbai ("we", "our", or "us"), operating at MIDC INDL Area, Airoli, Navi Mumbai, Maharashtra 400708, we respect your privacy and are committed to safeguarding personal information collected when you interact with our website (www.siemensservicecenternavimumbai.com), contact our phone helpline (084467 82330), or book doorstep appliance repair services.
2. Information We Collect
We collect only the essential details necessary to process your repair appointment and dispatch a qualified engineer:
- Contact Information: Your full name, telephone / mobile number, and email address (if provided).
- Service Location: Residential or commercial address, building name, flat number, locality (e.g. Airoli, Vashi, Nerul, Kharghar), and postal PIN code.
- Appliance Data: Appliance category (Washing Machine, Fridge, Dishwasher, Microwave, Dryer), model number, approximate purchase age, and symptoms of breakdown or error codes.
- Technical Service Records: Unique Service Request Number (e.g.
SR-NAV-YYYY-XXXXX), repair history, parts replaced, warranty duration, and invoice amount. - Device & Browsing Data: Standard server logs including IP address, browser type, and pages visited to ensure website security and performance.
3. How We Use Your Information
Your personal data is used strictly for legitimate business operations:
- To confirm your appointment, assign the nearest field technician, and contact you prior to arrival.
- To generate service request tickets and issue transparent written invoices and warranty certificates.
- To handle post-service warranty inquiries or follow-up feedback regarding technician conduct.
- To enhance website responsiveness and user navigation across Navi Mumbai'searchers.
4. We Never Sell or Rent Your Data
We maintain a strict zero-spam policy. We do not sell, rent, lease, or monetize your phone number, email, or residential address to any third-party marketing companies, lead aggregators, or advertising brokers.
5. Data Security & Storage
We implement industry-standard administrative and technical safeguards to prevent unauthorized access, alteration, or disclosure of customer records. Access to service databases is strictly restricted to authorized dispatch coordinators and attending field supervisors.
6. Third-Party Services
To deliver modern web and communication functionality, we interface with trusted services:
- WhatsApp API / Meta: To provide one-click ticket forwarding and instant repair updates when initiated by you.
- Google Maps Embeds: To assist you with locating our Airoli workshop location.
- Telephony Providers: Secure telecom networks routing incoming inquiries to 084467 82330.
7. Retention of Records
We retain service invoices, customer names, phone numbers, and replaced parts logs for a minimum of 24 months to honor and track your 90-day service warranty and up to 180-day parts warranty, and to comply with statutory accounting requirements.
8. Your Privacy Rights
You have the right to request access to your stored service history, request updates to erroneous contact information, or ask for the removal of non-essential records once active warranty periods have expired. To exercise these rights, please contact our dispatch desk at 084467 82330.
9. Updates to This Policy
We may revise this Privacy Policy periodically to reflect legal amendments or enhancements to our digital services. The updated date will always be displayed at the top of this document.
10. Contact Us Regarding Privacy
If you have any questions, feedback, or complaints regarding our privacy practices:
Data Officer – Siemens Service Center Navi Mumbai
MIDC INDL Area, Airoli, Navi Mumbai, Maharashtra 400708
Phone: 084467 82330
Website: www.siemensservicecenternavimumbai.com