1. Appointment Cancellation Guidelines
We value your schedule and strive to keep technician dispatches flexible:
- Free Cancellation Before Dispatch: You may cancel or reschedule your doorstep appointment at zero charge anytime before our field technician departs for your premises. Simply call 084467 82330 with your Service Request Number.
- Cancellation After Arrival: If the technician arrives at your premises in Navi Mumbai and you choose to cancel the appointment without permitting diagnostic assessment, a nominal visiting charge of ₹299 applies to compensate for travel time and field logistics.
2. Visiting & Diagnostic Fee Policy
Our visiting and diagnostic charge is fixed at ₹299:
- Fee Waiver on Repair: If you accept the written quote and proceed with the repair during the technician's visit, the ₹299 diagnostic fee is 100% waived or adjusted into the total invoice.
- Non-Refundable Inspection Fee: Once an in-depth diagnosis has been physically performed (including multimeter electrical testing, panel disassembly, and error readout), the ₹299 inspection fee is non-refundable if you elect not to repair the unit.
3. Spare Parts Refund Policy
In cases where specialized replacement parts are ordered:
- 100% Refund on Obsolete / Unavailable Parts: If a specific Siemens component is discontinued, obsolete, or unavailable in the market, 100% of any advance deposited for that part will be promptly refunded within 24 to 48 hours.
- Defective Parts Replacement: If an installed part demonstrates manufacturing defects within the warranty period (up to 180 days), we replace the component immediately free of charge. Cash refunds for properly installed functioning parts are not provided once fitted.
4. Service & Labor Charges Guarantee
Every repair job completed by our technicians is backed by our 90-Day Workmanship Warranty:
- If the exact same issue reoccurs within 90 days from the invoice date, our technician will revisit your premises and service the machine at zero additional visiting or labor charges.
- In the rare scenario where an appliance proves unserviceable due to a cascading secondary failure that cannot be reliably corrected, our management will issue a fair, mutually agreed partial or full labor refund.
5. Refund Turnaround & Payment Methods
All approved refunds are processed via the original payment method:
- UPI (Google Pay, PhonePe, Paytm): Credited within 24 hours of approval.
- Bank Account Transfer (IMPS/NEFT): Credited within 1 to 2 business days.
- No cash refunds are handled by field technicians directly; all monetary refunds are disbursed through our central accounting desk for documented tracking.
6. How to Submit a Cancellation or Refund Request
To request a cancellation, reschedule, or follow up on a refund, please contact our support desk:
Siemens Service Center Navi Mumbai
MIDC INDL Area, Airoli, Navi Mumbai, Maharashtra 400708
Phone: 084467 82330
WhatsApp Support: Send WhatsApp Message
Please keep your Service Request Number and invoice copy handy.